Shipping Policy

DELIVERY

Orders placed before 2.00pm EST will be shipped on the same day and delivered according to the service you choose at checkout.

No orders are processed, dispatched or delivered on legal Holidays or weekends.

Any dates or times quoted for delivery are approximate only and you acknowledge that no delivery date can be guaranteed as it may be affected by circumstances beyond our control.

During sale period please expect deliveries to take up to 7 working days.

RETURNS
We believe that you will Love Lav Kids as much as we do, but understand that there may be an occasion where you feel it necessary to return an item. As part of our commitment to customer service, we aim to keep these instances to a minimum and the process as simple as possible.

UNWANTED GOODS

If you are a consumer, you have a legal right to cancel a contract during the period set out below. This means that during the relevant period if you change your mind or for any other reason decide you do not want to keep a product you can notify us of your decision to cancel the contract between us and receive a refund. Please note that this only applies to unopened and unused products. 

Your legal right to cancel the contract between us starts from the date we send you a dispatch confirmation which is when the contract between us is formed. If the products have already been delivered to you, you have a period of 28 days in which you may cancel, starting from the day after you receive the products. Working days means that Saturdays, Sundays and public holidays are not included in this period.

If you choose to return your order, we will refund you cost of goods (excluding delivery charges) once goods have been returned to our warehouse. Please email us at hello@lav-kids.com to inform us that you wish to return the goods. For faulty goods or goods which were inaccurately described or incorrect please see below.

We will refund you on the method of payment used by you to pay.

FAULTY / INCORRECT GOODS:

If you receive an item from us which is faulty/broken or which you did not order, please email us at hello@lav-kids.com to inform us within 30 days of purchase and we will arrange a refund (excluding delivery charges). Please contact us if you are returning goods, providing details of your name, address and order number. We ask that you send the items back to us via a tracked service and include a proof of postage.

For help or advice with products after 30 days or purchase, please email us at hello@lav-kids.com for more information.

RETURNS ADDRESS:

RIYO USA LLC
Lav Kids Returns
15429 NE 21ST AVE
NORTH MIAMI Beach
Florida
33162